SHIPPING POLICY Hyve Sports (“we” and “us”) is the operator of (https://hyvesports.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Shipping Costs We offer shipping to locations within India and to foreign countries. Shipping/ Dispatch Times: Our factory operates on Monday – Saturday during standard business hours, except on national holidays at which time the factory will be closed, second Saturdays are holidays for us. In these instances, we take steps to ensure shipment delays will be kept to a minimum. For Standard Orders, orders will be shipped within 7-10 working days of purchase. These are product manufacturing days. For Express Orders, orders will be shipped within 3-5 working days of purchase. These are product manufacturing days. Additional express order cost is charged during checkout. Once your order has been shipped, you will receive an email/ sms confirmation with tracking information. Please note that the number of shipping days is based on the your location (pincode) and available shipping partners service availability. Shipping days are in addition to manufacturing days. Shipping Methods: We have an exclusive contracts with different shipping partners for all our shipping needs. Shipping Rates: Shipping rates (if applicable) are calculated based on the weight, dimensions, and destination of the order. Shipping rates (if any applicable) will be displayed at checkout before payment is processed. Shipping charges for orders shipped outside India will be charged and collected separately. For estimate, do contact/whatsapp customer care at +91 7994449015 or support@hyvesport.com Delivery Issues: If you experience any issues with the delivery of your order, please contact /whatsapp customer care at +91 7994449015 or support@hyvesport.com. We will work with you to resolve the issue as quickly as possible. Customs and Duties: For orders shipped outside of India, customers are responsible for paying any customs or import duties that may be applicable in their country. These fees are not included in the shipping charges and will be the responsibility of the customer to pay directly to the carrier or customs office. Delivery Terms 3.1 Transit Time Domestically In general, domestic shipments will be in transit for 2 – 10 working days depending on the customers location. We do not promise delivery dates as we use and external vendors for delivery. 3.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 working days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. 3.3 Dispatch Time Orders are usually dispatched within 7 working days of payment of order 3.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been confirmed or payment has been made. Addresses can not be changed after placement of order. 3.5 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation 3.6 Tracking Notifications Upon dispatch, customers will receive a tracking link and tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Duties & Taxes 4.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 4.2 Import Duties & Taxes Taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country. How ever the if the customs deems a customs duty, it would have to be bared by the customer. 5.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 5.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Customer service For all customer service enquiries, please email us at support@hyvesports.com or you can reach by phone at +91 7994449015.
