Order Dispatch & Shipping SLA

1. Ready Stock Orders (Non-Custom)

• Dispatch Timeline: Within 24-48 hours
  

• Conditions:
  

• Subject to stock availability
  

• Subject to order cut-off time
  

• Order Cut-off Time: 3:00 PM
  

• Estimated Delivery: 3–7 working days
  

2. Cash on Delivery (COD) Orders

• Dispatch Timeline: Within 24-48 hours after successful customer confirmation
  

• Conditions:
  

• Dispatched only after confirmation call/message is completed
  

• Subject to stock availability and order cut-off time
  

• Estimated Delivery: 3–7 working days
  

3. Dispatch After Processing

• Dispatch Timeline: Within 24 hours of order processing completion
  

• Conditions:

• Subject to courier pickup availability
  

• May vary due to operational constraints or holidays
  

4. Tracking Details

• Tracking Information Shared: Same day as dispatch
  

• Mode: Via registered SMS and Email
  

• Notes:
  

• Tracking details are generated after courier handover
  

• Enables real-time shipment tracking by the customer
  

Serviceability Notes

Service Areas:

• Hyve ships across India
  

Tracking:

• After dispatch you’ll receive an email/SMS with tracking details so you can monitor delivery progress with the courier.
  

Address Changes:

• Delivery address can be modified before order placement/payment — not after the order is confirmed.
  

Delays & Issues:

• Delivery transit times can vary due to courier availability, PIN code service limits, or unforeseen conditions (weather, holidays, high demand). If delivery times are exceeded, contact support to investigate