1. Eligibility for Return / Exchange

A return or exchange request is accepted only under the following conditions:

• Product received is damaged or defective
  

• Wrong product / wrong size delivered
  

• Size or fit issue (only for eligible, non-customized SKUs)
  
  

Request Window:
All return or exchange requests must be raised within 72 hours of delivery.

 

Mandatory Proof:
Clear images and/or videos of the product, packaging, and issue must be shared at the time of request.

2. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Damaged or defective
  

• Products that are used, washed, altered, or soiled
  

• Products without original tags, labels, or packaging
  

• Orders placed during clearance or final sale (if applicable)
  

3. Return Approval & Pickup SLA

• Return requests are reviewed within 24–48 business hours
  

• Once approved, pickup is scheduled within 2–4 business days
  

• Pickup timelines are subject to courier partner availability and serviceability
  

4. Exchange Policy

• Exchanges are subject to product availability
  

• Once the returned product passes quality inspection, the replacement is processed within 24–72 hours
  

• Dispatch of the exchanged product follows the standard dispatch SLA
  

If the requested exchange item is unavailable, a refund or store credit will be offered.