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Job Description : Customer Relation Executive   

Organisation: Hyve S
Department: Marketing
Job Title: Customer Relation Executive
Location: Trivandrum
Reporting to: Marketing Manager
Date of writing/updating JD: 06-05-2020
Name of Job holder: HR


About the Organization

Hyve is India’s first online customization portal for sportswear. Find the best designs for sportswear at We at Hyve are a team of enthusiastic young people passionate about sports. We see sports as a medium to unify people. We believe in the freedom of expression and that sport gives every person that freedom to be what he/she wants to be. We, a group of IIM and NIFT graduates have started this company with a dream to build a sports brand that India can be proud of.




  • A CRE will be responsible for providing resolution to any customer queries through email, call or chat support
  • The candidate needs to conduct market research to identify & generate the genuine leads through different sources
  • By interacting with the internal team, the individual needs to make sure that the online Order Status is updated & changes are documented on timely manner
  • The candidate should be able to think creatively and innovatively to build strategic relationships and partner with key industry players, agencies and vendors for the promotion of the organization
  • The candidate should be good with collecting the customer feedback and providing insights on the product demands and current market trends



  • Should be good with documentation skills
  • Should be strong team player
  • Should stay organized & possess time management capabilities
  • Strong desire to learn along with professional drive
  • Solid understanding of different marketing techniques
  • Excellent verbal and written communication skills
  • Good knowledge of MS Office
  • Candidate should be target driven


Experience & Qualifications:

Experience: 0 – 2 Years
Qualification: Graduate in any specialization, preferably post-graduation in marketing



No. of working days: 6 days a week
Job nature: Full time
Monthly CTC: Rs. 12000/- to 15000/-

2,95,000 +




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