Job Description : Customer Relation Executive   

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Job Description: Customer Relation Executive

Organisation: Hyve S

Department: Marketing

Job Title: Customer Relation Executive

Location: Trivandrum

Reporting to: Marketing Manager

Date of writing/updating JD: 06-05-2020

Name of Job holder: HR

 

About the Organization

Hyve is India’s first online customization portal for sportswear. Find the best designs for sportswear at www.hyvesports.com. We at Hyve are a team of enthusiastic young people passionate about sports. We see sports as a medium to unify people. We believe in the freedom of expression and that sport gives every person that freedom to be what he/she wants to be. We, a group of IIM and NIFT graduates have started this company with a dream to build a sports brand that India can be proud of.

 

 

MAJOR RESPONSIBILITIES:

  • A CRE will be responsible for providing resolution to any customer queries through email, call or chat support
  • The candidate needs to conduct market research to identify & generate the genuine leads through different sources
  • By interacting with the internal team, the individual needs to make sure that the online Order Status is updated & changes are documented on timely manner
  • The candidate should be able to think creatively and innovatively to build strategic relationships and partner with key industry players, agencies and vendors for the promotion of the organization
  • The candidate should be good with collecting the customer feedback and providing insights on the product demands and current market trends

 

KNOWLEDGE, COMPETENCIES, VALUES

  • Should be good with documentation skills
  • Should be strong team player
  • Should stay organized & possess time management capabilities
  • Strong desire to learn along with professional drive
  • Solid understanding of different marketing techniques
  • Excellent verbal and written communication skills
  • Good knowledge of MS Office
  • Candidate should be target driven

 

Experience & Qualifications:

Experience: 0 – 2 Years

Qualification: Graduate in any specialization, preferably post-graduation in marketing

 

OTHER

No. of working days: 6 days a week

Job nature: Full time

Monthly CTC: Rs. 12000/- to 15000/-

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