Job Description : Customer Relation Executive Organisation: Hyve SDepartment: MarketingJob Title: Customer Relation ExecutiveLocation: TrivandrumReporting to: Marketing ManagerDate of writing/updating JD: 06-05-2020Name of Job holder: HR About the Organization Hyve is India’s first online customization portal for sportswear. Find the best designs for sportswear at www.hyvesports.com. We at Hyve are a team of enthusiastic young people passionate about sports. We see sports as a medium to unify people. We believe in the freedom of expression and that sport gives every person that freedom to be what he/she wants to be. We, a group of IIM and NIFT graduates have started this company with a dream to build a sports brand that India can be proud of. MAJOR RESPONSIBILITIES: A CRE will be responsible for providing resolution to any customer queries through email, call or chat support The candidate needs to conduct market research to identify & generate the genuine leads through different sources By interacting with the internal team, the individual needs to make sure that the online Order Status is updated & changes are documented on timely manner The candidate should be able to think creatively and innovatively to build strategic relationships and partner with key industry players, agencies and vendors for the promotion of the organization The candidate should be good with collecting the customer feedback and providing insights on the product demands and current market trends KNOWLEDGE, COMPETENCIES, VALUES Should be good with documentation skills Should be strong team player Should stay organized & possess time management capabilities Strong desire to learn along with professional drive Solid understanding of different marketing techniques Excellent verbal and written communication skills Good knowledge of MS Office Candidate should be target driven Experience & Qualifications: Experience: 0 – 2 YearsQualification: Graduate in any specialization, preferably post-graduation in marketing OTHER No. of working days: 6 days a weekJob nature: Full timeMonthly CTC: Rs. 12000/- to 15000/-